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Urban Air Adventure Park Sudbury is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario\u2019s accessibility laws.<\/p>\n
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Providing Goods and Services to People with Disabilities<\/p>\n
Urban Air Adventure Park Sudbury (ARSENEAU INC.) is committed to excellence in serving all customers including people with disabilities. We will work to remove barriers to accessibility and address the needs of those with different disabilities. We will meet our accessibility requirements under the Accessibility for Ontarians with Disabilities Act<\/em> and Ontario\u2019s disability laws.<\/p>\n We will ensure that our staff are trained and familiar with the assistive devices we have on site or that we provide for use by customers with disabilities while accessing our goods or services.<\/p>\n We will communicate with people with disabilities in ways that take into account their disability.<\/p>\n We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.<\/p>\n A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.<\/p>\n If a fee or fare is normally charged to a customer for accessing your goods, services, or facilities, choose one of the following policy options<\/em><\/p>\n We will notify customers of this through a notice posted on our premises.<\/p>\n In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Urban Air Sudbury will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.<\/p>\n The notice will be placed at the entrance doors of building and at the front desk.<\/strong><\/p>\n Urban Air Sudbury will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.<\/p>\n Individuals in the following positions will be trained:<\/p>\n General Manager, Assistant General Manager, Team Leads, Court Monitors, Front Desk, Party Hosts, Caf\u00e9, Concessions staff.<\/em><\/p>\n This training will be provided to staff within 2 weeks of being hired.<\/p>\n Training will include:<\/p>\nAssistive devices<\/strong><\/h4>\n
Communication<\/strong><\/h4>\n
Service animals<\/strong><\/h4>\n
Support persons<\/strong><\/h4>\n
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Notice of temporary disruption<\/strong><\/h4>\n
Training<\/strong><\/h4>\n